FAQ's
Frequently Asked Questions (FAQs)
- How can I place an order on We Care?
- To place an order, simply browse our product categories, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
- What payment methods do you accept?
- We accept various payment methods, including credit cards, debit cards, Razorpay, UPI and other secure online payment options.
- Do you offer international shipping?
- We currently ship within [India]. We do not ship International
- What is your return policy?
- Our return policy allows for returns within [7] days of receiving your order. Please visit our https://thewecare.in/policies/refund-policy page for detailed information on the process.
- How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can also use this number to monitor the delivery status of your package at our website.
- Are your products cruelty-free and environmentally friendly?
- We are committed to offering products that are cruelty-free and environmentally responsible.
- What if I have allergies or sensitive skin?
- We provide detailed product descriptions, including ingredient lists and usage instructions. If you have specific allergies or sensitivities, we recommend consulting with a healthcare professional before using any our product.
- How can I contact your customer support team?
- You can reach our customer support team by email at support@thewecare.in or through our https://thewecare.in/policies/contact-information page. We are here to assist you with any questions or concerns.
- Can I change or cancel my order after it's been placed?
- We aim to process orders quickly, but if you need to make changes or cancel an order, please contact our customer support team within 24 hours and we will do our best to assist you.
- Are your products suitable for all skin and hair types?
- Our product descriptions often include information about which skin or hair types a product is suitable for.
- Do you offer discounts or promotions?
- Yes, we regularly offer discounts and promotions. Please check our website or subscribe to our newsletter to stay updated on our latest offers.
- How do I unsubscribe from your newsletter?
- You can unsubscribe from our newsletter by clicking the "Unsubscribe" link at the bottom of any newsletter email you receive from us.
- What is your commitment to data privacy and security?
- We take data privacy and security seriously. You can find detailed information about our practices in our https://thewecare.in/policies/privacy-policy